Customer Care

Wholesale Customer Notice

We will decide on approval within 5 Business days.
If you are rushing, Just call, text, WhatsApp, or email us.

Phone: 1-213-465-0003
Email: diacly.cs@gmail.com

After Log-in with the wholesale account, you can see the wholesale price.

What information do we need?

1. Company information: Company Full Name, Phone number, E-mail
2. Personal information: Account control personal Name
3. Location information: Business Physical address
4. Business information: Tax ID, EIN Number, or any local business verifications. 
5. Business information verification documents.
6. EU Countries need EORI number possibly except for France, Island, and England.

Resale Permit for Not US– If you are not in the US, just put any business # in your country with verification documents.

Preferred Shipping Carrier – If you want to use your carrier account, write down your carrier company name and account number.

Wholesale Special Service Lists

• Local Drop-off service for $1.00: We offer local drop-off service in the Los Angeles Fashion District Area. If you have any business with a Trucking company in Downtown LA, Just chose the hand delivery option. We will drop it off in 1 or 2 business days. It is good for customers living in Canada, Mexico, Puerto Rico, and so on.
• Discounted Shipping Fee – We offer fixed shipping costs on orders within the continental US.
• Discount & Point – Wholesale price is fixed. We also offer a 3% store point for each purchase amount.
• No minimum order – We don’t have a minimum order policy for wholesalers.

Shipping & Handling Fee

We charge a discounted shipping fee within the US Continental.

• Below     $50 : $12.00 Flat rate
• $51   to   $69 : $13.50 Flat rate
• $70   to $100 : $14.50 Flat rate
• $101 to $200 : $18.50 Flat rate
• $201 to $300 : $21.50 Flat rate 
• Over     $301 : $26.50 Flat rate

Buyer Shipping Label for $1.00 handling fee

We also support buyers’ own shipping label service. If you want to use your own label, just select the Buyer label option. We will give you package information for your own shipping label.

Downtown Los Angeles Drop-off service for $1.00

We offer local drop-off service in the Los Angeles Fashion District Area. If you have any business with a Trucking company in Downtown LA, Just chose the hand delivery option. We will drop it off in 1 or 2 business days. It is good for customers living in Canada, Mexico, Puerto Rico, and so on.

Shipping Policy

We will make every attempt to ship your order on the same day the order is placed where orders are placed before 12 PM PST. Our normal order processing time is between 1 to 3 business days. Delays may occur for products on back order, in limited availability. Orders placed on weekends or holidays are processed on the next business day.

We do not guarantee that all the requested items are in stock. The refund credit will be issued to the customer’s account with any out-of-stock items or adjustment of the shipping fee.

Shipping is done by either USPS, UPS, or FedEx. 

Shipments that are refused or undeliverable will be subject to applicable shipping, transaction, and insurance fees. Furthermore, any shipments returned “REFUSED” for any reason will be permanently dropped as a distributor and no further shipments will be made.

International Customers

If you have an account with a specific carrier company located in the LA downtown area and want to deliver to it, we can deliver to the carrier company for free.

FashionFantasia.com ships worldwide therefore international orders are welcome. However, when placing the order, please keep in mind the relatively high shipping cost to your location.

International Shipping Restriction

Eu customers usually asked the EORI number and VAT number for the customs service. The shipping company will contact you to get the mandatory information.

International Cosmetic Restriction

We do not ship cosmetics to Spain and Italy cause of local customs restrictions.

A Cancellation of your order depends on the timeframe of its delivery method

You can cancel your order follow the steps

• Sign in to your account.
• Go under the Dashboard > my order menu and select your order #
• Under order detail table, you can figure out order cancel link.
• Click on the order number and select the items you’d like to cancel.

If you urgently need help, just notify us by text, WhatsApp, or Email.

We are accepting store pick-up option by request only. It is available Downtown Los Angeles. 

Pick-up Address: 1458 S San Pedro ST Unit 309, Los Angeles CA 90015
Available Hours: 10:30 AM to 4:00 PM on Monday to Friday

If you want to change delivery option to store pickup, just let us know using contact us request. We will add store pickup option for you

You should be pick-up within 14 days after finish your order processing. 
We do not have any responsibility failing to pick-up within pick-up time allowance.

Return Policy

All claims must be made within 7 days of receiving order. We do not accept returns for products other than defect or damaged during transit. Refused, unclaimed or undeliverable orders are subject to a 20% restocking fee from the total invoice amount in addition to the shipping charges for both ways. We reserve the right to correct any errors found in our website price list, catalog or invoice.

Damaged items

If products have defects or damage during transit, you may claim it within 7 days of receiving order. You can claim on your order page or email diacly.cs@gmail.com
 with company info, invoice number, and detail reason for return/exchange prior to returning package to get return authorization. Only after issued return authorization number, you can return damaged items. Returned items should be new and unused condition except damaged part.

Refund method

Basic Refund method is STORE CREDIT

Return restrictions

• we do not accept returns for items shipped internationally.
• original shipping fees are non-refundable and return shipping costs are the customer’s responsibility

Q How to request return?

A To start return process, You have to request return in the your order list in the Dash Board. It will activated within 7 days after delivered. 

Damaged items – Send detail damage information including picture. It will help us quick determined. After review, we will send prepaid return label.

Q Received damaged items but want to keep it.

A If you have received damaged item, which can be fixable or you want to keep it, simply contact us. We will give affordable discount. It will be paid by Store Credit. You can use it next order.

We offer interest free payment with Afterpay or Paypal Service. You can select interest free installment during checkout process.

Q. What is afterpay?

A. afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

Q. How do I use afterpay?

A. Simply shop and checkout as normal. At the checkout choose afterpay as your payment method. First-time customers will need to register with afterpay and provide payment details, as usual, returning customers simply log in to make their purchase.

Please note that all items in your shopping bag must be eligible for afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Q. Is it support the international customer?

A afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), or American Express and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with afterpay.

Q How does the payment schedule work?

A All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your afterpay account.

Q If I return items from my afterpay order, will I receive a refund?

A Refund process is followed by the fashionfantasia.com return process. With the approval of the RMA, the refund will be issued and adjusted your afterpay account balance like a regular credit card.

A Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth installment payment and apply the remaining amount to your earlier payments.

Reward Points are just our way of saying thank you!

You can get reward points for every to spend with us, and the below conditions.
Points are automatically added to your account after your order is confirmed.

• Register Reward Point: 500 points, 5.00 USD value
• Leave comments: 50 points for each product.
• Purchase point: 3% cash value of Reward points of the total purchase amount.

The point exchange rate is 100 points for USD $1.00. 
For example, if you spend $100.00 at our store, you can get 300 reward points of $3.00 cash value.

Actual Points which can be Redeemed may differ based on Tax Configuration.
Product review reward points are only for reviews made by the purchased user and just applied once per each product.

Q Where can I check my reward points?

A You can check your reward point at the dashboard & reward menu. In the reward menu, you can check every reward history too.
The total available reward is also shown in the cart page to apply points easily.

Q How can I use my points?

A After log-in your account, you can apply your points in the cart to process the checkout order. You may use full or partial amounts by manually entering reward points.

Q Can I use reward points with other promotions?

A Yes, you can use your points at any time during the purchase process.

Q What happens to my reward points, if I make a return?

A If you return an order, the reward points earned on that order will be deducted from your account.

Q How can I use points after an order with the guest account?

A After registering an account, just let us know both account # and order #. We will add your purchase points to your account.

Q Wholesale Order Features

• Minimum Order: We don’t have minimum order policy for wholesale customer.
• Reserve Order: For your convenient, we allow reserve merchandise. We serve 2 weeks holding your items for pick-up or shipping.
• Back Order: Just out of stock items in local inventory will be ready to ship between 1 and 5 business day. It is up to our nationwide inventory status. We will answer available status within 1 business day. If items sold out everywhere and required order factory, We will give you time schedule and request 50% non-refundable deposit. We do not request minimum order if it is continued item.
• Special Order: Discontinued and out of stock items require 3 dozen minimum orders and it will require 4 – 8 weeks for delivery. Any special orders will require 50% non-refundable deposit and it will need customer’s consent. Full amount has to be paid prior to delivery. Customer will be obligated to pay in full in any condition.

Q What kinds of payment method do you support

A We support all major payment methods for your convenience.

• Regular Card payment method
• Apple Pay
• Google Pay

Q When was my credit card fully charged?

A After your order was placed, we just authorized your payment. It is mean that we do not charge or captured your total amount before we shipped the order. After order status changed to the new order to ship, we charge the full amount.

Q What is Authorized Payment?

A Your payment for the order is not fully charged before we process your order. The authorized payment is temporarily confirmed your payment. It is automatically canceled if the order is not processed within 7 days.

Q Card refund issuing terms.

A If you cancel an order, the time required to remove the authorization is determined by the financial institution that issued your card. Here are estimated time frames for common payment refund.

Q Out of stock items
A We do not guarantee that all the requested items are in stock. It does not charged when we process the order.

Q How to cancel the order?

A If the order status is in pending or holding status, you can request order cancellation in your order list menu. If the order status is in processing or 6 hours left after your order, you can not request a cancel order.

A Just contact us by call, txt, or whatsapp, when you need urgent help.

Q How to request back-order

Q What is mean that “In stock (can be backordered)” on the product detail or Cart page.

A. If there is the message that “In stock (can be backordered)”, It is in-stock items but you can order more than in-stock Qty. We usually ship together with back-ordered qty within 1 to 5 business days. If back-ordered qty takes longer than 5 business days, we will contact you to confirm it.

Q How to request back-order

A. If the item shows “In stock (can be backordered)”, you just finish your order with desired quantity.

A. if items you want remain limited quantity without back-order notice, you can request back-order. You can send messages using Contact us form. If the item continues and available specific in-stock delivery schedule, we will activate a back-order message for the item and email you with the available date. Except for bulk qty of back-order or special order, we do not request any security deposit

Have Questions? We’d Love to Help

• Send message using My Account menu
• Call, Text, WhatsApp, or Email, we will answer quickly.

1458 S San Pedro St Unit 309,
Los Angeles, CA 90015
1-213-465-0003 / call, text, or whatsapp
diacly.cs@gmail.com

Store Operation Information

Holiday Business Hours